Refund & Return Policy

At KarAutoZone, we are committed to providing high-quality auto parts and ensuring customer satisfaction. If you need to return an item, please follow our policy guidelines:

• Once we receive and inspect your returned item, we will notify you of the refund status.
• If approved, refunds will be issued to the original payment method used during purchase.
• Please allow 7–10 business days for the refund to be processed and reflected in your account.

1. Request a Return Authorization (RA) Number – Email us at sales@KarAutoZone.com with your order details and reason for the return.
2. Package the Item Securely – Ensure it is in the original packaging, including all accessories, manuals, and documents.
3. Ship the Item – Send the package to the address provided along with the RA number. (Return shipping costs are the customer’s responsibility unless the return is due to our error, such as receiving a defective or incorrect item.)

If you need a replacement part, we offer exchanges for eligible items. Contact our support team to start the exchange process.

• Report any defective or damaged items within 30 days of delivery.
• Provide photos of the issue along with your order details.
• We will arrange for a replacement or a full refund at no extra cost.

Certain items are not eligible for return, including:

• Parts damaged due to improper installation or misuse.
• Electrical components, unless proven defective.
• Custom or special-order parts.

A 15% restocking fee may apply to returns of non-defective items, which will be deducted from the refund amount.

• Orders can be canceled before processing for a full refund.
• Once the order is in the processing or shipping stage, cancellation is no longer possible, and the standard return policy will apply.

For any refund, return, or exchange inquiries, please contact us:
📧 Email: info@KarAutoZone.com

We appreciate your business and are committed to providing a seamless experience with KarAutoZone.